Issues that May Arise while Recording a Video Response

To see how to make a video response first see this article.  

There may be a time when the processing video dialog never changes to show the uploaded video, but instead gives an error message about contacting support.

When this happens, it is an indication that the system timed out before the video could be uploaded completely.   

In this case the student needs to try again to record their answer. 

It may be that they need to try again at another time when there are not so many students uploading their videos. 

There may be a time when the camera isn’t working.  This article may be helpful in those cases.